Evaluate and integrate generative AI tools into documentation workflows to improve content quality, accelerate production, and augment team productivity while applying responsible AI practices.
Drive measurement and analysis of content effectiveness using customer feedback and content metrics, and implement process improvements that increase operational efficiency and documentation quality.
A day in the life
You might start the morning reviewing a design document for an upcoming feature, providing technical feedback that shapes the customer experience before a single line of code is written. By midday, you could be collaborating with engineers to clarify system behaviors and drafting documentation that helps customers navigate a complex workflow. In the afternoon, you may analyze content performance data to prioritize updates, mentor a fellow writer on information architecture, or evaluate a new AI tool that could streamline your team's publishing process.
About the team
Our team is dedicated to creating technical content that empowers customers to succeed with Amazon's technology products. We value collaboration, continuous improvement, and a genuine commitment to the customer experience. As we look ahead, we are investing in scalable content solutions and AI-augmented workflows that will redefine how technical documentation is created and consumed. You will join a group of thoughtful, curious writers who take pride in their craft and actively contribute to each other's growth.
5+ years of technical writing in a relevant field experience
Bachelor's degree in Computer Science, English, Technical Writing, or a related field
Experience in technical writing in a relevant field
Experience using and following a style guide
Experience using content publishing tools to write, format, manage, and publish technical content on the web
Experience with XML-based publishing systems
Experience designing, planning, and delivering content projects
Experience with cloud services
Experience working with Agile project management methodologies
Experience working with Git or an equivalent distributed version control system
Experience working with XML, reStructuredText, or Markdown-based documentation systems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 125,800.00 - 170,200.00 USD annually
