Run the performance, resilience, and observability programs that keep every journey fast and tenant isolated at scale, including interaction budgets, alarm based rollback, and prevention of cross tenant incidents.
Build the mechanisms that govern what earns a place in the shared core versus what stays a business owned extension, resolving competing tenant needs across 12+ clients.
Manage dependencies with partner platforms and drive convergence decisions.
Establish program rhythm across 500+ developers: roadmaps, release schedules, risk and critical path management, and quarterly checkpoints against annual targets.
Translate a three year platform vision into sequenced, committed deliverables with clear exit criteria.
A day in the life
You start with the programs in flight across the platform, unblocking a tenant onboarding here and a contract certification there. You work with multiple senior and principal engineers on architecture tradeoffs, with product managers on which capabilities graduate into the core, and with partner teams on shared dependencies. You keep the performance and resilience bars visible, chase down a latency regression before it crosses tenants, and prep the quarterly checkpoint against annual targets. Your stakeholders span multiple leaders from fast growing businesses WW, and your customers are the Amazon teams building shopping experience using our platform.
About the team
We currently run the customer experience platform behind Amazon's quick commerce businesses. What began as one team's customer journey stack has grown into a single platform serving multiple marketplaces at roughly 700K orders a day. We are a B2B product whose customers are Amazon businesses, and our mission is to let any of them launch, experiment, and scale a shopping journey without building the stack beneath it. Multiple Amazon businesses came to us organically because the paradigm works. We are now one architectural shape away from becoming the default place a new shopping journey starts at Amazon, and this role helps get us there.
5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience owning program strategy for a platform, set of APIs, or shared services consumed by multiple internal teams
Experience delivering versioned API contracts, developer facing tooling, or tenant onboarding programs at scale
Experience driving performance, resilience, or observability programs across distributed systems
Experience developing and executing technical roadmaps across many stakeholder teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
