Given the time-zone realities of operating a sovereign region, this senior role carries a level of independence and influence that goes well beyond a traditional service team position — you'll be a critical bridge between global Route 53 innovation and local, cleared execution, with the breadth of exposure across AWS services and DNS at scale to match.
Benefits
Learning & development — AWS training and certification support, access to internal learning platforms.
Health, income protection and life cover — Amazon subsidises private health insurance premiums, and group salary continuance and life insurance are included at no cost to you.
Military differential pay launching in Australia — Australian employees taking defence reserve leave may receive up to 52 weeks of military differential pay to help cover the difference in pay while serving.
Employee Assistance Program — Free, confidential support 24 hours a day, 7 days a week for you and your family — mental health, financial coaching, legal questions, and everyday life events.
Family-building benefit — Access to Maven for fertility treatment, adoption support, surrogacy, and parenting coaching.
Amazon Extras & employee discount — cashback and discounts across hundreds of retail, fitness, travel, and lifestyle partners.
Key job responsibilities
You'll own the software services and platforms that keep Route 53's DNS infrastructure running within the programme — and you'll lead the engineering effort to continuously reinvent them to be more resilient, more automated, and more scalable.
You'll own the dual mandate that defines this level: operational excellence today and engineering innovation for tomorrow. You'll own the health and reliability of critical DNS software systems, responding to operational events with the calm precision of someone who understands the architecture end-to-end — then going further to identify patterns in operational burden and engineer them away at scale, building automation that transforms manual runbooks into self-healing workflows and accelerates DNS change propagation.
You'll write production-quality code daily and lead the design and implementation of DNS solutions that leverage Route 53's advanced capabilities — latency-based routing, Private DNS, Geo DNS, and zero-downtime failover architectures — along with monitoring and tooling that surfaces anomalies before they become incidents. You'll connect Route 53 with the broader AWS ecosystem, collaborating with global service teams to ensure seamless interoperability within a security-cleared, sovereign context.
When technical issues arise, you'll lead the investigation — diagnosing at the code or systems level, performing root-cause analysis, implementing long-term fixes, and articulating technical requirements back to service owners with clarity and precision. When incidents arise, you'll lead with clarity and purpose; when the dust settles, you'll lead the retrospective that ensures the same issue never surfaces again.
You'll mentor fellow engineers, guiding them through operational deep-dives and passing on the craft of systems thinking. You'll drive the architectural decisions that shape the programme's future and champion the operational best practices that raise the bar for the entire team.
A day in the life
Your morning begins with a scan of DNS system health dashboards — the overnight metrics tell a story, and you're fluent in reading it. You notice a subtle shift in query patterns across one routing policy; you investigate, trace it to a configuration drift, and push a fix before it becomes a customer-impacting event. That's the kind of proactive engineering that defines your approach.
By mid-morning, you're deep in code. The automation framework you've been architecting is nearly ready — once deployed, it will reduce DNS change propagation time and eliminate a recurring operational task that currently consumes hours of engineering time each week. You push your changes through the CI/CD pipeline you helped build and kick off the test suite.
After lunch, you join a design session with your team, sketching out a new Geo DNS architecture. The sovereign context adds fascinating constraints — you're solving for performance, sovereignty, security, and scale simultaneously. A colleague challenges your approach, you refine it together, and the final design is stronger than either of you could have produced alone. You then shift to a cross-team integration session where another team needs Route 53 health checks woven into their monitoring framework, and you're the expert who makes it happen.
Later in the afternoon, you pair with a newer team member working through their first operational deep-dive — guiding them through how to read the signals, where to look next, and when to escalate. Before you wrap up, you review a teammate's pull request with the care you'd want applied to your own code, and add a new automation opportunity to the backlog. Every day, the system gets a little better because you were here.
About the team
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
5+ years of deploying and operating in a Linux/Unix environment experience
5+ years of systems development in an IT or data center environment experience
3+ years of systems design, software development, operations, automation, and process improvement experience
3+ years of programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby experience
Experience in Network protocols like DNS/DHCP/TCP, or experience with web-based applications and HTTP
Experience with distributed computing, programs and systems
Experience in mentoring, leading, or managing more junior engineers
Experience with CI/CD pipelines build processes
Acknowledgement of country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
