A successful track record of managing complex network expansion projects in logistics or related fields
Strong analytical and business acumen with a focus on network design and process optimization
Experience in managing multiple stakeholder teams simultaneously
Impactful communication skills
A demonstrated commitment to Amazon's Leadership Principles, particularly Ownership, Bias for Action, Insist on Highest Standards, Customer Obsession, and Think Big
We're seeking a self-starter who will take ownership of network improvement and expansion challenges to create successful partnerships across stakeholder groups, driving strategy and execution to achieve SSD network growth goals at the right cost, while maintaining unparalleled customer experience.
At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.
Key job responsibilities
Develop and execute SSD/AMZL+ process improvement and network expansion strategies, set priorities, and communicate effectively across business partners and stakeholders
Ideate, define, and drive the planning of network topology and process improvement initiatives for Amazon's SSD network by partnering with stakeholder groups to optimize delivery speed, coverage, and customer experience
Translate customer needs, market trends, and business requirements into a logical sequence for network expansion, mapping our roadmap and program initiatives to measurable business value
Conduct comprehensive analysis of current network performance, market potential, and future growth projections to inform new strategic initiatives
Collaborate with Retail and Supply Chain organizations to understand and measure the impact of network expansion efforts on overall SSD offerings
Partner with teams across various regions and geographies to understand, adapt, and implement best practices for SSD network design and expansion in Japan
Design and conduct pilot projects to test new configurations, gather learnings, and implement the most feasible, cost-effective, and scalable solutions for SSD network
Identify and implement cost-saving opportunities and efficiency gains in UTR and OTR processes, working across stakeholder functions to execute initiatives at scale
Collaborate with business analytics and customer delivery experience teams to develop and standardize KPIs, reports, and reviews that drive effective improvements
Establish and maintain strong mechanisms to manage quantitative and qualitative performance metrics for network effectiveness, ensuring continuous improvement in SSD operations
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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