You'll create mechanisms to efficiently identify and track improvement opportunities across multiple teams based on data and anecdotes, and measure the impact of these improvements for all sellers. You'll keep owners accountable to ETAs.
Analyzing seller feedback and metrics to optimize appeal processes will be crucial, as will managing program strategy and metrics, communicating results to senior leadership.
About the team
You'll be joining a dynamic, mission-driven team focused on seller success and store integrity. Our team combines deep operational expertise with innovative problem-solving to create fair and transparent processes for sellers. We work closely with senior leadership and collaborate across policy, legal, product, and international teams to drive meaningful change in the seller experience. The team culture emphasizes data-driven decision making, intellectual curiosity, and a bias for action.
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually
