RBS is looking for a Senior Program Manager to join Upstream Defect Elimination (UDE) program which focuses on ensuring customer facing processes are defect free to lower the cost of doing business for Amazon and its Selling Partners.
About the Role
As Senior Program Manager, you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, size up problems through various analysis, convert problem statements into process or product improvement opportunities & drive closure. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & techniques and system improvements.
The successful candidate should have the ability to work at all levels with an eye for detail to achieve quality & process goals, actively seeks to understand Amazon’s core values and translates those into everyday practices.
Key Performance Areas
Own the defect elimination goal for the functional unit
Dive deep and understand different upstream systems & processes that lead to product defects,
Drive inputs to improve standard operating procedures, and eliminate defects through upstream process or automation fixes by working with external stakeholders
Identify business impact metrics, align with Stakeholders, establish them and report it across WW MPs
Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions
Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables
Use SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions
Key job responsibilities
Managing Business Problem/Programs
1) define and own business goals and establish mechanisms to track them.
2) Should be able to identify and tackle hard business problems within their organization and propose long-term solutions.
3) Should be able to establish SMART goals for the projects aligning with Stakeholders
Interpersonal Relations and Influence, Stakeholder Management
1) Establish a vision, engage and inspire others
2) Leverage strong collaborative relationships to accomplish goals and negotiate for win-win situation
3) Manage conflicts
4) handle WW / large-scale project, with proven ability to interact directly with functions involved in the part of project and deliver results.
5) Ability to work closely with internal product and project teams to design scalable and auto-resolution solution.
6) Ability to work with various internal teams to help drive tools and process improvements that reduces supply chain defects.
7) Own WBR, MBR and QBRs with excellent writing and verbal communications skills
Problem Solving
1) Analytical reasoning including assessing and understanding events; anticipating questions and potential impact
2) Integrating information from several sources to understand an issue
3) Leverage additionally, the expertise of others to assist in addressing issues or solving problems
4) Work and fix root-causes than fixing symptoms
A day in the life
Key Performance Areas
Own the defect elimination goal through upstream defect fixes, for the functional unit
Drive inputs to improve standard operating procedures
Identify business impact metrics, align with Stakeholders, establish them and report it across WW MPs
Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions
Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables
Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions
8+ years of Business strategy or Non-Tech Program Management experience
5+ years of communicating with and presenting to executive and senior audiences experience
Experience defining program requirements and using data and metrics to determine improvements
Bachelor's degree
Master's degree, or MBA in management, business administration, economics, engineering, marketing
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