Key job responsibilities
Own end-to-end program management for fraud prevention initiatives — from problem identification and scoping through mechanism design, launch, and post-launch iteration
Develop and maintain operational metrics, dashboards, and reporting cadences to track fraud trends, program effectiveness, and key performance indicators
Write clear and compelling documents (narratives, program briefs, business reviews) to communicate program status, risks, and recommendations to leadership
Partner with science and technology teams to define requirements for detection models, enforcement tooling, and automation capabilities
Conduct root cause analysis on emerging fraud patterns and translate findings into actionable program recommendations
Design and manage escalation workflows, investigation processes, and enforcement mechanisms in collaboration with operations and legal teams
Coordinate cross-functional working groups to drive alignment on program priorities, timelines, and trade-offs
Build and maintain Standard Operating Procedures (SOPs) for fraud response and enforcement actions
Monitor the effectiveness of existing controls, identify gaps, and propose enhancements based on data insights
Support the rollout of new fraud prevention programs across regions, ensuring consistent execution and adapting for local requirements
Present program updates, deep dives, and recommendations to senior leadership (Sr. Managers, Directors)
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually
