Design and scale proactive vendor defect prevention programs across marketplaces by building globally replicable playbooks, operating models, and program frameworks that convert pilot programs into multi-marketplace operations
Influence senior leadership stakeholders to secure investment decisions, resource allocation, and strategic buy-in for program growth by writing effective narratives (BRDs, PR-FAQs) and presenting to directors and vice presidents
Partner with cross-functional teams (FinOps, AVS, Retail, ISM, Category Leadership) to define program strategy, set objectives, analyze data, and drive measurable improvements — proactively identifying and mitigating risks across teams, processes, and systems before they become roadblocks
Own the vendor experience transformation roadmap (VSAT), designing engagement frameworks and feedback mechanisms that improve vendor satisfaction while partnering with Account Management leadership on execution and delivery
About the team
Join the EU FD VCP team where you'll own the strategic program roadmap that is driving millions in vendor financial recovery across Amazon's vendor compliance ecosystem — launching programs in new countries, designing scalable frameworks, and shaping the vendor experience across marketplaces. Our vision is to be recognized as the worldwide specialized center of excellence for Financial Deductions, empowering Retail and Amazon Vendor Services teams across all Amazon marketplaces with expert resolution support, proactive dispute prevention, and scalable financial health solutions that reclaim critical bandwidth and drive vendor satisfaction.
5+ years of working cross functionally with tech and non-tech teams experience
5+ years of program or project management experience
5+ years of delivering cross functional projects experience
Experience defining program requirements and using data and metrics to determine improvements
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
