GTM Execution & Content Management
Identify and deliver updates to Seller-facing communications (SeCe), partnering with Country Fees POCs and partner teams to prepare and align on internal content and readiness for launches and changes. Manage end-to-end delivery of content updates for BRDs, TRDs, ARDs, Help Pages, Paragon SOPs, and country/partner teams' internal readiness for all fee/incentive types, following the GTM Launch Playbook. Maintain a centralized repository of Seller-facing content resources and internal launch documentation, managing ongoing content updates throughout the year while ensuring accuracy and version control.
Process Development & Operational Excellence
Build and implement program mechanisms to drive GTM execution, collect Seller Voice of Seller (VOS) feedback, define program performance metrics, synthesize insights, and share actionable summaries with product teams. Perform fee/incentive change validation activities, report observations and discrepancies to Product and Tech teams, and drive resolution to closure.
Program Leadership
Execute high-priority, cross-functional, high-impact projects self-sufficiently with minimal oversight. Solve complex, ambiguous problems independently by applying sound judgment, data-driven analysis, and structured thinking. Identify process gaps and proactively propose scalable solutions that improve efficiency and reduce operational risk. Analyze the overall program performance and drive program roadmap with product.
A day in the life
As a Senior Program Manager in Fee Strategy Operations, you operate at the intersection of strategy and execution. Your day involves leading cross-functional syncs with Fee Strategy PMs, Country Fees POCs, GPO, Legal, Seller Communications, and Operations to align on launch readiness, resolve blockers, and confirm content and announcement timelines across regions. You manage hands-on deliverables—reviewing and updating Help Pages and Paragon SOPs in the centralized content repository, tracking program documentation completion and updates, performing fee change validations against Seller-facing surfaces, and escalating discrepancies to Tech/Product teams for resolution. Equally, you invest time in building scalable mechanisms—developing work-backwards plans for newly approved fee/incentive changes, synthesizing Seller VOS feedback into actionable insights for product teams, and refining the GTM playbook based on lessons learned from prior cycles. You independently manage ambiguity across 6+ partner teams spanning multiple geographies, drive cross-functional alignment without authority, and deliver results with minimal oversight—balancing strategic coordination with operational rigor every single day. You monitor the performance of the program, identify gaps, and work with country team to improve key conversion and selection metric.
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
4+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Experience working cross functionally with tech and non-tech teams
Experience managing competing priorities across a wide range of stakeholders
Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
Experience with go-to-market planning, launch execution, or operational readiness programs
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