Diagnose AI quality gaps: Partner with Science, Product, Engineering, and evaluation teams to interpret AI/LLM behaviors, evaluation signals, and customer-impacting defects; lead rigorous RCA to identify systemic root causes, risks, dependencies, and blockers, and drive resolution through data-backed recommendations and clear tradeoffs.
Drive cross-functional resolution: Translate complex AI problems into clear actions, influence product roadmaps without direct authority, and establish an operating cadence that drives accountability, surfaces progress, risks, and gaps, and enables timely leadership decisions to deliver measurable quality improvements.
Own the executive narrative: Establish mechanisms to track progress and cumulative impact, identify where the program is off-track, and provide senior leadership with clear insights, risks, tradeoffs, and recommendations.
Operate with a strong bias for action, removing obstacles and driving fast, iterative delivery while maintaining focus on quality and measurable outcomes.
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience managing conflict, escalations, negotiating compromise, influencing others and problem solving with engineering teams
Experience with AI/ML, Generative AI, LLMs, conversational AI, or AI-powered products, with the ability to diagnose ambiguous quality problems and translate complex concepts into actionable priorities.
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
Strong written and verbal communication skills, including the ability to develop crisp narratives and effectively communicate recommendations, tradeoffs, and outcomes to senior leadership.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 127,200.00 - 185,000.00 USD annually
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually
