Build and develop leaders: hire, coach, and grow managers and senior ICs, and raise the engineering and operational-excellence bar across the organization.
Own headcount planning, team structure, and delivery accountability as the organization scales, surfacing risks early and driving them to resolution.
A day in the life
You review the hardware portfolio and delivery risks across Custom Tools, Retrofits, and Problem Management with your leads, and decide where to steer resources. You walk the BOS12 lab on an in-progress build of a custom tool and pressure-test a reliability trade-off. You meet cross-functional partners in RME, field support, and supply chain to unblock fleet-wide issues with spare parts and training. You coach a manager on a growth plan, review an escalation, and shape the longer-term strategy for central hardware support — balancing today's field needs against the organization's multi-year direction.
About the team
Amazon Robotics designs and deploys the robotics solutions that power Amazon's fulfillment network. Robotics Technical Services keeps the fleet running. Your organization is the central hardware function — spanning Custom Tools, Retrofits, and Problem Management, and growing into a broader central Hardware Support Engineering capability. We build what nothing off-the-shelf can deliver, work across every hardware team in Amazon Robotics and resolve systemic issue ocuring in the field.
5+ years of manufacturing, process, industrial engineering experience
10+ years of engineering team management experience
Bachelor's degree in Mechanical or Electrical Engineering or a related field
Experience developing and testing mechanical robotics equipment
Experience with DFx (cost, test, manufacturing)
Experience in reliability/maintenance environments
Master's degree in Mechanical or Electrical Engineering or a related field
Knowledge of MS Excel, AutoCAD, MS Project, and software for technical document writing such as Visio, Word, or PowerPoint
Experience in technical leadership of development, testing, and implementation of large-scale, complex technology projects
Experience working as a technical lead
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MA, North Reading - 179,700.00 - 243,100.00 USD annually
