Key job responsibilities
Maintain and optimize BMS technologies, IoT platforms, and data analytics of the BMS.
Monitor and maintain ticket/work order processes and queues while ensuring customer care and quality meet the high bar.
Monitor and analyze BMS data to proactively identify and action opportunities for optimization, energy efficiency, and cost savings.
Design, implement and manage BMS Standard Operating Procedures, Policies and Processes which are scalable across the globe.
Support the development and execute a comprehensive strategy for maintaining, improving, and expanding our global support services.
Collaborate closely with WWRE, D&C, Sustainability, RME and other stakeholders to comprehend customer requirements, business objectives, and operational needs.
Uphold compliance with the change management processes.
Establish and maintain strong relationships with internal stakeholders and vendors, ensuring a customer-centric approach.
Provides strategic insights and recommendations to management on BMS trends, improvements, issues, root causes, team skillsets, industry best practices, and emerging technologies.
Take ownership of BMS initiatives, documenting white papers, managing timelines and stakeholders.
Lead training sessions and development programs for internal teams and individuals to continuously enhance the capability, technical skills of field RME teams, and BMS Specialists.
Drive a culture of innovation, continuous improvement, and knowledge sharing within the team.
Willing to work flexible shifts to provide 24/7 BMS support, ensuring global customers receive timely and reliable assistance.
Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent, or 5+ years of professional or military experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Ability to remotely troubleshoot BMS communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, SNMP).
Ability to integrate multiple communications protocols such as BACnet, LON, Modbus, SNMP to a single platform with normalized data for standard visualization.
Experience in BMS programming and commissioning, with a minimum of 3 years in building controls and HVAC or related field.
Experience with Industrial control systems, both hardware and software
Certification in relevant programming languages or BMS systems such as Tridium Niagara
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
null
