Key job responsibilities
Translate PXT priorities into clear, actionable strategies at the regional level. Drive operational excellence by strengthening leadership capability, improving the employee experience, and building scalable practices that support performance and long-term growth through data-driven insights and high judgment decision making.
Partner strategically with senior leaders to plan and execute long-term talent goals and business priorities. Act as the primary HR business partner for business line Regional Directors, managing PXT as a business by achieving key operational, financial, and team goals while balancing short and long-term objectives.
Lead, teach and develop high-performing PXT teams by setting vision, providing coaching, monitoring service levels, and holding teams accountable. Ensure effective succession planning, talent development, and performance management across the region.
Drive organizational health and positive employee experience through regular site inspections, feedback mechanisms, and deep-dive analytics to identify emerging trends and potential risks. Implement data-driven action plans to improve attendance, enhance engagement, reduce attrition, and foster a thriving workplace culture while proactively addressing challenges across all sites
Manage risk and compliance by anticipating trends, addressing employee relations issues, and ensuring adherence to policies and regulations. Partner with Legal and Employee Relations on sensitive cases and serve as an escalation point for complex issues.
Lead change management and communications initiatives across the region, providing clear direction aligned with organizational vision. Act as the designated champion for organizational transformations and operational changes.
Build and maintain strong partnerships with internal stakeholders (e.g., Centers of Excellence, shared services) and community partners. Serve as an external face for Amazon while fostering meaningful community relationships and initiatives.
A day in the life
Your day will be a dynamic blend of strategic leadership and hands-on problem-solving, balancing virtual management with on-site engagement across multiple locations. You'll drive strategic direction by leveraging advanced analytics and predictive insights to enhance organizational effectiveness and set long-term goals. A significant portion of your time will focus on coaching leadership teams and developing talent to ensure consistent delivery of excellence.
In your role, you'll maintain operational excellence by monitoring service levels, driving accountability, and managing critical escalations to maintain high performance standards. You'll partner with diverse stakeholders to create efficient, scalable solutions that achieve both people and business objectives while identifying and implementing innovative approaches to HR challenges, always with an eye on creating Earth's best place to work.
Crisis management and key decision validation will be crucial components as you address urgent issues impacting the workforce and business operations. Throughout your day, you'll seamlessly shift between immediate tactical needs and long-term strategic initiatives, using technology and data-driven insights to efficiently prioritize and manage your network's diverse requirements. Your role will demand both innovative thinking and operational rigor as you work to create meaningful impact across your region.
About the team
Amazon’s Fulfillment Centers (FCs) within North American Customer Fulfillment (NACF) are fast-paced environments that utilize robotics, scanning machines, and computer systems that track and allow the delivery of millions of items (and smiles) to households daily.
NACF PXT is a talent cultivator where Amazonians gain a depth of experience and expertise nurtured to grow, flourish and thrive in other business lines across Amazon. Our HR Leaders provide strategic and tactical leadership direction, executing our people initiatives, providing internal customer support, and driving HR functional excellence and process improvement in locations with up to 6,000 associates. NACF's PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future.
Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
10+ years of human resources leadership, or 10+ years of leadership in operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, or manufacturing experience
Experience supporting both hourly and salaried workforce
Experience leading large-scale initiatives and organizational change across multiple sites/locations
Experience in employee relations, risk management, workforce management and compensation management
Strong data analytics skills with ability to drive decisions through HR metrics and insights
Master's degree, or MBA
Knowledge of employment law, and policy compliance
Experience leading and developing HR and Operations teams
Experience leading HR operations across multiple business units or regional locations
Experience in navigating sensitive employee relations matters and mitigating organizational risks
History of implementing scalable initiatives that improve business outcomes
Experience in full-cycle talent management, including workforce planning, talent acquisition, development, performance management, and succession planning
Success building and executing strategies that enhance employee engagement and retention
Ability to advance technology initiatives, including AI integration and emerging tools, to drive operational excellence and efficiency
Experience coaching and developing senior leaders as a strategic HR business partner
Demonstrated success supporting business operations across multiple locations and geographical regions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TN, Nashville - 153,100.00 - 207,200.00 USD annually
