Turn operational problems into scalable learning solutions, and partner with site and regional leadership to prioritize what moves forward.
Lead and develop a multi-site team of learning managers, trainers, and specialists. Hire strong talent, run onboarding and calibration, and manage both high and low performance.
Manage launch readiness for Learning at new sites and processes, and run delivery-quality audits with the corrective actions that follow.
Build reporting that shows the effectiveness of training and supports process improvement and business reviews (WBR, MBR, QBR).
Partner with the Mexico-based LATAM L&D team to share best practices, align standards, and co-lead cross-market work.
Coach and influence operations leaders at every level on their role in developing their people.
Present decisions and results clearly, in writing and in person, to leadership up to three levels above.
A day in the life
A typical day includes reviewing learning and operational metrics, leading business reviews, and meeting with site leadership to drive improvements across Brazil sites. You coach your managers and trainers, audit training quality, and keep onboarding and trainer programs consistent across locations. Regular touchpoints with your LATAM colleagues in Mexico keep the work aligned across the region. The role involves travel between sites, and you will spend a good part of your time problem-solving with stakeholders to connect learning to performance.
About the team
You will join the ACES Learning team inside a broader LATAM L&D organization. We develop talent and drive operational excellence across our sites. We work together every day across Brazil and Mexico, share what works, and back each other's success.
Bachelor's degree or above
Experience managing people including development, hiring, performance management, and leading teams dispersed across various regions
Experience with Learning & Development and course facilitation or an equivalent professional qualification, or experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience communicating complex information and solutions to senior stakeholders and influencing decisions
Experience defining and implementing process-improvement initiatives using data and metrics.
Professional fluency in Portuguese and English, spoken and written.
Experience leading L&D strategy across sites or regions.
Experience with Learning Management Systems and learning analytics.
Experience working across cultures and with distributed teams in more than one country.
Comfort working in fast-paced, ambiguous environments and adapting quickly to changing priorities and processes.
Ability to influence leaders at every level to own their role in developing their people.
L&D certifications and/or an MBA.
Familiarity with common AI tools and how to apply them to learning.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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