Define, track, and report programme-level success metrics (self-service rates, adoption, platform health, cost-to-serve) to measure product impact and drive prioritization.
Drive platform migration and automation initiatives, informing build-vs-buy decisions and coordinating phased rollouts, stakeholder communication, and deprecation of legacy processes.
Identify and resolve cross-functional blockers by partnering with internal teams (category management, customer care, customer engagement, data) and external vendor engineering and product teams.
Collaborate with engineering teams to translate product vision into technical solutions, contributing to technology decisions and integration strategy.
Produce data-driven narratives for leadership reviews (MBRs, QBRs), translating product performance into business impact and strategic recommendations.
Partner with customer services teams to set programme-level success metrics and use data to drive prioritization.
Write compelling requirements documents, strategy narratives, and business cases that contribute to executive alignment and cross-organizational decision-making.
A day in the life
You review platform health dashboards and adoption metrics, identifying what shipped, what's working, and what needs iteration. You spend time with your technology partners pressure-testing requirements and debating which features will move the needle most for travelers. You synthesize competing inputs — customer pain points, operational cost drivers, partner constraints — into a clear prioritization call, then align stakeholders on the path forward. You end the day checking adoption data from last month's release, turning what you learn into next sprint's input. You build first, then let the data tell you what to build next.
About the team
Amazon Travel & Events exists to make every business trip seamless, safe, and cost-effective for over 500,000 employees across 64 countries. Our Technology & Data Solutions team designs the platforms and data capabilities that let employees plan, book, and manage travel with as little effort as possible. We partner across Amazon's enterprise to improve the employee experience, reduce programme costs, strengthen duty of care, and advance sustainability goals. We're a small, high-impact team — a mix of builders, analysts, and domain experts united by one principle: make it easy.
3+ years of technical product or program management experience
Experience owning/driving roadmap strategy and definition
Experience translating customer needs into business requirements
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience working with global teams and diverse partners
Experience in driving end to end delivery, and communicating results to senior leadership
Knowledge of and proficiency in Excel and SQL
Experience writing technical documents, project plans and progress reports to leadership and to stakeholders
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Prior experience in corporate travel, travel technology, or SaaS platform operations
Experience with platform migrations, system integrations, or technology transitions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 111,300.00 - 147,200.00 USD annually
USA, WA, Seattle - 111,300.00 - 147,200.00 USD annually
