A Program Manager is expected to have deep functional knowledge, ability to design new program frameworks/processes and running defect reduction programs. They should be proficient, in identifying the input and output metric to gauge the success of a program. In this role, they will work with business and operations team to analyze historic results, challenge status quo and make business recommendations to senior management based on those analyses – all in an environment of rapid growth and increasing complexity. The Program Manager will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL and tools like R/Python would be an added advantage. They will be experienced at working with large data sets and the technical tools needed to work with them. They will have superb communication and customer-relationship skills, analytic insight, and be a passionate advocate of operations team to other stakeholders. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. This candidate is also expected to handle small sized operations teams to design and publish relevant reports to track overall program progress.
The incumbent will own the following -
1) They will be responsible for working with supply chain execution, transportation, FC, carriers and other Amazon teams to identify pain points and scope out large high impact projects
2) They will be responsible for driving cost benefit analysis and go/no-go decisions on various initiatives
3) Once a go decision is made, the program manager will work to evolve a plan and timeline for execution.
4) The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports that detail the progress to leadership on a frequent basis
5) They will liaise across functions to drive their project and help clear issues and bottlenecks.
6) They will work with technology teams to scope out and drive any tech changes that are needed
Above all, we expect program managers to be single threaded owners for their initiatives.
Program Managers will be measured on the impact of their project. Depending on the project, clear financial or other impact goals will be set forth. It is the program manager's responsibility to ensure they drive the program towards achieving those goals.
What are we really looking for?
You should be very analytical and be able to justify your decisions and approaches with data
You should be able to deal with a high degree of ambiguity
You should be able to take a complex problem and break it down to smaller digestible chunks
You should be able to define a logical and step by step approach to achieving assigned goals
You should be comfortable with processes and process design/analysis
You should have the ability to influence without authority and do so by using data and facts
You should be able to deal with varied stakeholders and earn their trust
You are mature and able to function independently with limited guidance
You should be willing to travel 30% of the time
Languages proficiency (mandatory) – English.
Experience defining program requirements and using data and metrics to determine improvements
Experience managing teams
Experience in program or project management
Experience working cross functionally with tech and non-tech teams
Experience delivering cross functional projects
Bachelor's degree
Experience in English-language communication skills, both written and verbal
Experience implementing repeatable processes and driving automation or standardization
Experience in data mining, data management, reporting, and SQL queries
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