Ship with Amazon (SWA) is looking for a Program Manager to join the Ops Integrations (OI) team. In this role, you will own and drive programs that enable seamless integration between SWA operations and internal/external stakeholders. You will work cross-functionally with technology, operations, product, and business teams to deliver scalable solutions that improve operational efficiency and customer experience.
Key job responsibilities
Key Responsibilities
Program Management: Own end-to-end program execution for ops integration initiatives — define scope, milestones, and success metrics; drive programs from ideation through launch and post-launch optimization.
Stakeholder Coordination: Partner with Tech, Ops, Product, and Business teams to align on priorities, resolve blockers, and ensure timely delivery of integration workstreams.
Process Improvement: Identify gaps in existing operational workflows, design scalable process improvements, and drive automation opportunities to reduce manual effort and defects.
Launch Management: Lead operational readiness for new integrations — develop SOPs, change management plans, and rollout strategies.
Metrics & Reporting: Define and track program KPIs; build mechanisms for regular reporting (WBR/MBR) and drive accountability through data-driven insights.
Risk Management: Proactively identify risks and dependencies; develop mitigation plans and escalate appropriately.
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Documentation: Maintain program artifacts including project plans, status updates, PRFAQ/BRDs, and post-mortems.
2+ years of program or project management experience
3+ years of Computerized Maintenance Management System program experience
3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience
3+ years of advanced Microsoft Word and Excel experience
Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience
Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement document
Experience using Microsoft Projects software
Experience with material handling systems (MHS) installation, operation and maintenance
Experience working in an analytical environment with cross-functional teams
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