Design and implement scalable processes and procedures with business growth
Develop and define KPIs and metrics for programs and processes
Drive resolution of customer issues (internal/external) through deep dives
Prepare and deliver business requirement reviews to leadership teams
Excellent writing skills, to create artifacts easily digestible by multiple stakeholders
Be self-driven, and show ability to deliver on ambiguous projects with incomplete data
25% of the time to be invested into field visits and analyzing defects on the ground.
About the team
We are a diverse team who embrace the different perspectives and experiences of our team mates, prioritize fun at work, encourage work-life harmony, and celebrate our wins and accomplishments together. We are backed by strong leadership dedicated to operational excellence. If you possess the ability and passion to innovate for customers and want to create the best in the world returns experience, then we want you on our team.
Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
2+ years of program or project management experience
Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
Experience in a highly analytical, results-oriented environment with cross functional interactions
Knowledge of SQL
Experience working in an analytical environment with cross-functional teams
Experience with Six Sigma tools and Lean techniques
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 80,200.00 - 97,400.00 USD annually
