Key job responsibilities
1. Focus on improving accuracy and reliability of prediction models (ARES, AARP), enhance model performance monitoring, and eliminate forecasting errors in the labor planning process.
2. Drive greenfield development of ML-powered prediction programs and ensure all product feature requests are routed to the appropriate Product Manager.
3. Support the training and launch of new prediction tools and model features, including troubleshooting of model-related errors and data anomalies.
4. Initiate and drive programs to improve Ops knowledge and adoption of prediction products (ARES, AARP) across the NASC network.
5. Partner with Data Scientists, ML Engineers, and Ops users to research business pain points and develop use cases for improvements in prediction accuracy and model coverage.
6. Determine success metrics, build model performance dashboards, and audit prediction accuracy on a weekly basis for mature and emerging ML workstreams.
7. Develop documentation and present model performance insights, program roadmaps, and strategic recommendations to L8-level stakeholders on a regular basis.
8. Determine initiatives that will standardize, centralize, and automate prediction pipelines and model deployment processes across the network.
9. Deep dive and root-cause prediction misses using data, create metrics-driven, actionable, and sustainable solutions to improve forecast reliability.
3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Bachelor's degree
Experience using AI-assisted development tools in academic or professional settings
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually
USA, TX, Austin - 74,200.00 - 129,800.00 USD annually
USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually
