Key job responsibilities
Conduct operational analysis across the full MFN pickup flow — from seller package handoff through DS injection, middle-mile transit, and deliver to customer to identify quality gaps, failure patterns, and process inefficiencies across the AMZL Japan network.
Develop improvement plans based on field observations and data insights, and work with the Program Lead to validate that quality standards are met before each phase of DS network expansion.
Partner with ACES teams and DS operations to deploy standard work, training materials, and operational procedures on the ground, ensuring consistent execution as the program scales to new sites.
Own seller-facing quality tracking — monitoring injection compliance rates, SLAM label accuracy, and pickup window adherence — and develop corrective action plans for sellers or sites falling below quality thresholds.
Analyze operational datasets to monitor key performance indicators including pickup success rate, injection cutoff compliance, and transit time by DS node, conducting root cause analysis on failures and escalating risks and opportunities to the Program Lead.
Support end-to-end program execution for MFN pickup expansion milestones, including site readiness checklists, quality gates, and contingency plans to ensure each new DS node launches reliably.
Coordinate with Delivery Stations, Sort Centers, Fulfillment Centers, and global product teams to align on operational requirements and represent Japan-specific needs in worldwide forums.
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Speak, write, and read fluently in English
Speak, write, and read fluently in Japanese
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
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