Ensure smooth GTM of new features: Plan and execute phased rollouts and dial-ups of new listing experiences, monitoring seller impact and iterating quickly on early results.
Educate and communicate with sellers: Create educational content, FAQs, and in-context guidance, and run seller comms across email, WhatsApp, and Seller Central.
Capture and act on Voice of Seller: Gather seller feedback and anecdotes, translate them into product requirements, and channel them to the right product and tech teams to close experience gaps.
Lead cross-functional execution: Coordinate and influence product, tech, verification, legal, and business partners (up to senior leadership) to align on requirements, roles, and delivery timelines.
Establish routines and mechanisms: Set up follow-up cadences, monitoring, and governance to detect issues early, track adoption, and continuously improve the seller experience.
Experience in program or project management
Experience working cross functionally with tech and non-tech teams
Experience in defining and implementing process improvement initiatives using data and metrics
Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Experience in driving end to end delivery, and communicating results to senior leadership
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
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