The Program Manager will be part of the Amazon Evolution program in Latin America, responsible for defining and evolving the technical and commercial rules that govern the program. This role requires owning the end-to-end relationship with external partners (integrators and developers), driving program evolution through strategic initiatives, and defining the budget allocation to support program growth. You will work cross-functionally with internal areas such as Operations, Finance, Sales, Seller Support, and Technology teams, ensuring alignment between partner needs and Amazon's business objectives.
The right candidate will possess a strong bias for action to proactively pursue program objectives, an analytical mindset for finding root cause and proposing solutions, and the ability to balance technical requirements with commercial strategy. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. A larger picture of customer, partner and seller experience is essential, along with a high willingness to take ownership of the program's roadmap and its continuous improvement.
Key job responsibilities
Deliver results through extensive cross functional integration with multiple Amazon internal teams
Coordinate with internal teams to address program’s requirements and sellers/customers’ experience improvements
Lead and control profitability initiatives for sustainable growth
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Partner with key stakeholders like Operations, Finance, Sales, Seller Support, and Legal to solve issues and ramp up program
Strong commitment towards goals and outcomes to ensure Customer Experience metrics are maintained
Be organized, apt and prompt in notifying the situation and updating the same
Bachelor's degree
Speak, write, and read fluently in English
Experience defining program requirements and using data and metrics to determine improvements
Experience in program or project management
Experience working cross functionally with tech and non-tech teams
Experience in defining and implementing process improvement initiatives using data and metrics
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Speak, write, and read fluently in Spanish
Experience in driving end to end delivery, and communicating results to senior leadership
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