We are looking for a high caliber Senior Program Manager (Sr. PM) who enjoy working on challenging, high impact business problems. The Sr. PM will manage business onboarding to our systems and services, prioritize opportunities in tech systems /process flows and support the functional systems to deliver to defined goals. Successful candidates will be analytical, highly-organized, accustomed to working with technical teams, able to bridge the gap between business and tech, clear communicators, and interested in getting deep into the details of our business. This Program Manager is a high visible role as s/he will front end with Senior Leaders across Amazon Organization.
Key job responsibilities
As a Sr. PM on the team, you would be responsible for understanding the functional flow of TFS onboarded businesses and key TFS capabilities, required to enable transport finance processes (account payables and receivables) and identifying opportunities to refine both. The Sr. PM will manage the auditing, invoicing, payments products and process with a team of SMEs in TFS and partner teams, identify short term solutions and work with Product/SDM on long term solutions to customer problems. The Sr. PM will evaluate self-serve opportunities to reduce overhead load on TFS, document dashboard or tool requirements and present to TFS Tech team to build consensus for solutions to self-serve on commonly occurring issues. The program manager will work closely with Product/SDM to define the road map. Key responsibilities -
Define and manage cross-functional program strategy, including mission, vision, objectives, and measurable success criteria, while driving teams across organizations to deliver on key milestones.
Analyze data to identify trends, drive improvements, and inform resource allocation decisions — regularly reviewing metrics and proactively seeking new mechanisms for visibility into program health.
Lead stakeholder alignment through clear written narratives and verbal communication, presenting program updates, trade-offs, and recommendations to senior leadership.
Identify and mitigate risks proactively, reduce exposure to common failure modes such as unclear requirements or ineffective cross-team collaboration, and solve ambiguous problems with sound judgment.
Streamline processes and eliminate unnecessary dependencies, partnering with engineering and business teams to prioritize initiatives that improve efficiency and customer outcomes.
A day in the life
TFS has over 200+ engineers, and 20+ product & program managers. Each Program Manager is responsible for delivering large to medium programs; working closely with business teams and product, building transformation roadmaps to deliver long term benefits for our customers.
About the team
Transportation Financial Systems (TFS) platform owns the technology components that perform the financial activities for Amazon’s transportation business. TFS systems are used across all Amazon’s transportation programs and retail expansion to new geographies. The platform provide financial document creation & management, expense auditing, accounting, payments and cost allocation functions. Our new generation products are highly scalable and operate at finer level granularity to reconcile every dollar in transportation financial accounts with zero manual entries or corrections. The goal is to develop global product suite for all freight modes touching every single package movement across Amazon. Our mission is to abstract logistics complexities from financial world and financial complexities from logistics world. You will be part of one of the largest tech and program team with ~200 engineering organization with great growth and lateral opportunity.
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
5+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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