Key job responsibilities
The incumbent will own the following -
Drive Process, Tools and Policy Standardization across SEPO functions, including providing direction, coaching & feedback.
Drive improvement plans aligned to business goals, providing method and skills for high quality process improvement, and promote Kaizen involving all levels of the organization.
Responsible for analyzing risks, friction points, and developing scalable prevention solutions. Collaborate effectively across teams to solve problems and deliver against high standards. Utilize various tools and data sources to provide insights effectively. Build operational and business metrics to drive improvements
Own improvement of cost efficiency and AI first initiatives by collaborating with Operations, Program, SEPO Product and Policy teams.
Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
Program manage the development and training of Continuous improvement methodology and concepts for employees and leaders.
Collaborate with tech/ non-tech leaders to create & guide roadmaps, risks, risk mitigation plans for product/ process enhancement or leverage automation. Partner with SEPO leaders to optimize outcomes and customer , seller and brand experience by making tradeoffs.
Continuously identify new opportunities which can be scaled across SEPO functions
Effective communicator driving issue resolution and insights to both technical and non-technical audiences. Conduct weekly metric reviews, identify issues, and hold team members accountable for progress. They will also own writing reports/documents that detail the progress to leadership on a frequent basis.
Continuous drive the AI first mental model to imrpove efficiency and decision accuracy
About the team
Amazon's Selling Experience Protection Operations (SEPO) team's mission to be the most trusted investigations and compliance service provider who empower sellers and brands to create a safe and trustworthy shopping experience on Amazon. Our mission is to deliver AI-first solutions that make quick, accurate decisions at scale and protect Customers while enabling Brands and Selling Partners to succeed. We will leverage expert human judgement mechanisms to further scale these solutions.
5+ years of working cross functionally with tech and non-tech teams experience
5+ years of delivering cross functional projects experience
Experience defining program requirements and using data and metrics to determine improvements
2+ years of driving process improvements experience
2+ years of managing stakeholders in cross-functional project experience
2+ years of delivering cross functional projects experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
null
