Amazon's last mile delivery network is growing, and we need a Program Manager III to help shape what comes next. In this role, you will manage the third-party and external Delivery Service Partner (eDSP) carriers, driving expansion into new geographies and service types. You will own carrier performance end to end from delivery speed and cost per package to capacity reliability directly affecting how quickly customers receive their orders. This is an individual-contributor role where you will use data to make decisions, write clear narratives for senior leaders, and work with Customer Experience, Supply Chain, Finance, Procurement, Middle Mile, and Fulfillment Center teams to get results.
Key job responsibilities
Own end-to-end carrier performance across delivery speed, cost per package, and capacity reliability, using Excel and QuickSight dashboards to track metrics and spot improvement opportunities.
Drive expansion of new nodes, postcodes, and service types by building the business case, managing launch execution, and coordinating with cross-functional partners.
Lead capacity planning for high-volume events including peak, developing ramp-up plans and contingency measures to keep the network running smoothly.
Conduct weekly and monthly performance reviews with carriers, performing root-cause analysis and driving corrective-action plans when targets are missed.
Write data-led program documents (business reviews, PR/FAQs) independently and present recommendations to senior leaders across Planning, Finance, and Operations.
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A day in the life
You might start your morning reviewing carrier metrics on a QuickSight dashboard and preparing a status update for leadership. Mid-morning could involve a working session with the Supply Chain or Middle Mile team to align priorities for an upcoming network expansion. After lunch, you may run a performance review with a carrier partner, then shift to drafting a narrative document that frames a key decision for senior leaders. You will also build your data analysis and AI skills while solving problems alongside colleagues across multiple functions.
About the team
Our team sits within Amazon's last mile delivery organization, where we own the performance and growth of the third-party carrier network. We work closely with Customer Experience, Supply Chain, Finance, Procurement, Middle Mile, and Fulfillment Center teams to improve how packages reach customers. We are actively expanding into new geographies and service types, and every team member plays a direct role in shaping that growth. If you want to join a cross-functional group where your work has a visible impact on delivery speed and reliability for customers, this is the place.
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Acknowledgement of country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
