Key job responsibilities
Manage day-to-day vendor relationships and performance against SLAs and KPIs
Validate vendor-reported volumes against internal dashboard data to ensure invoicing accuracy
Partner with Finance to track cost savings and budget adherence
Collaborate with SPS VM and GCP during vendor shortlisting and selection processes
Conduct root cause analysis on vendor performance misses and drive corrective actions
Develop and maintain vendor performance reporting (weekly, monthly)
Identify process improvement opportunities using data-driven insights
Manage stakeholder communication across Ops, GPO, Compliance, QA, Finance, and Leadership teams
Ensure contract scope, timelines, and deliverables align with business objectives
Support change management initiatives related to vendor operations
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
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