Key job responsibilities
Own the WePay vendor two-way communication automation E2E: define requirements, deploy AI-based replies to repetitive vendor requests, drive adoption with vendors and the team, and measure the manual effort removed
Negotiate with Fulfillment Center leadership to secure unloading commitments and reduce dwelling at saturated sites, using data to show the impact on vendors and inbound volume
Build the extra-capacity forecast by season and by controllable and uncontrollable disruptions, request capacity from ATS ahead of high-volume events (Hot Sale, Peak) and hold ATS accountable for delivery
Run a weekly risk review using automated Pickup Success failure reasons to prevent failed pickups before pickup day
Partner with Retail on vendor volume and readiness, and drive improvement projects for top-volume vendors that keep Freight Allowance stable, such as double stacking
Write well-structured, data-backed documents to present improvement projects and results, and garner alignment with Retail, FC, ATS and leadership teams
Own program metrics (Pickup Success, dwelling, vendor response time, vendor complaints, share of communications automated) and scale the program to absorb 30% volume growth with the same team
A day in the life
You attend daily business reviews and understand what's happening to key network metrics. You spend time with strategy & ops teams to find ways to meet customer expectations. You write quality documents that seek to plan, inform & align internal stakeholders. You challenge the status quo and drive data based decision making within your team. Additionally, you are always ready to jump in and take charge when problems and challenges emerge.
Bachelor's degree
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Speak, write, and read fluently in English
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
