Key job responsibilities
Responsibilities include, but are not limited to
Own the Program, define and achieve KPIs; Drive performance improvement initiatives.
Develop and monitor program metrics to identify potential issues in last mile deliveries.
Identify patterns of defects that will help us build initiatives to reduce defects at scale.
Ability to pull data and perform deep-dives and root-cause analysis as needed.
Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.
Very good communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.
Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
Must be able to systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
About the team
The Last Mile Analytics & Quality (LMAQ) team is part of the Last Mile Tech team and works on improving Geospatial data, Route Quality, and support the driver lifecycle programs. We run programs to identify and reduce defects through manual audits, and leverage data and anecdotes to identify opportunities and closely collaborate with Tech, Science and Product teams to improve our products at scale.
2+ years of program or project management experience
Bachelor's degree or equivalent
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Experience with SQL
Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
