Effectively influence stakeholders through collaboration and effective prioritization.
Be responsible for key performance indicators and work closely with stakeholders to understand everyday opportunities and challenges in order to implement short and long-term solutions.
Monitor the execution of projects and ensure that the delivery is at the appropriate quality level and in compliance with the expected deadline.
Navigate and resolve ambiguities by applying creative problem solving skills.
Identify and mitigate risks, preventing them from becoming larger problems.
About the team
Amazon Flex's Advocacy Operations (AO) team is seeking a highly skilled and motivated Program Manager to lead the planning, coordination, and delivery of Amazon Flex programs and initiatives worldwide. As a Program Manager, you will be responsible for defining and executing the program roadmap for the Advocacy Operations, translating strategic goals into structured programs, aligning stakeholders, and driving initiatives to completion across a complex, multi-marketplace landscape.
You will own programs end to end, shaping the charter and success metrics, building mechanisms and roadmaps, managing dependencies and risks, and reporting progress to senior leadership. Throughout this process you will drive continuous innovation and improvement to deliver fast, easy, and rich functionality that supports a best-in-class Delivery Partner (DP) and customer experience. A critical part of this role is working across teams and marketplaces. You will partner with Operations, Analytics, Tech/Product, Finance, Legal, and Compliance stakeholders, and coordinate with regional teams across worldwide Flex-enabled marketplaces (US, CA, UK, IN, JP, AU, SG, MX, BR), to align priorities, drive consistent execution, and land programs that scale globally while respecting local nuances. You will lead through influence rather than direct authority aligned on shared goals across DP lifecycle, bulk communications, compliance workflows, and programmatic support.
You will play a pivotal role in defining and delivering strategic automation initiatives, identifying opportunities to build long-term, scalable solutions that eliminate manual work without negatively impacting the DP experience. You will establish the mechanisms, standards, and reporting cadences that keep programs on track and give leadership clear visibility into progress, risks, and outcomes.
2+ years of program or project management experience
3+ years of advanced Microsoft Word and Excel experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Knowledge of SQL
Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement document
Experience working in an analytical environment with cross-functional teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
