Make it compliant: turn labour and transport rules in each country into model design, SOPs and partner guidance, working with Legal and People Experience.
Pilot, then scale: run pilots with clear success metrics and guardrails, decide what to scale, change or stop, and adapt each model by country.
Tech and mechanisms: write business requirements with Tech and Product teams for scheduling and capacity tools, and set up the reporting around them.
Lead change: check operational readiness, manage risks and approvals, and build communication plans across stations and DSPs.
Report and write: own programme metrics, contribute to business reviews and annual planning, and write clear, data-backed documents for senior leaders.
A day in the life
You start by checking how capacity matched demand yesterday: where routes went unstaffed, where associates sat idle and what it cost. Mid-morning, you're with a DSP owner and a station manager testing a new shift pattern and what it means for their team and their margin. After lunch, you're with Finance on the business case for taking a part-time model into Core delivery, and with Legal checking it works under local labour rules. You finish by writing the update for senior leaders: what the pilot showed, what you recommend and what you need from them.
About the team
Amazon's last mile network in the Middle East, Africa and Turkey runs on Delivery Service Partners (DSPs): local businesses whose delivery associates bring orders to our customers. Our team sets the direction for DSP across the UAE, Saudi Arabia, Egypt, Turkey and South Africa: where we grow, how capacity is planned, how partners are paid and how the network is designed. We work where operations meets strategy, with station and dark store teams, DSP partners, Finance, Tech, Legal and senior leaders in the region and worldwide. We value clear writing, sound data and people who own their outcomes.
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
