Technology & Architecture: Define technical requirements and drive design reviews for vendor integrations, data pipelines, and system interoperability between eDiscovery platforms and internal tools. Collaborate with IT, Security, and Microsoft 365/Purview teams on legal hold automation, custodian data collection, and preservation workflows. Drive process automation by identifying opportunities to eliminate manual steps through scripting, API orchestration, or platform configuration.
AI & Tool Strategy: Lead the evaluation, piloting, and procurement of AI-powered tools (TAR, generative AI, NLP classification) for document review and legal analytics—defining evaluation frameworks, success metrics, and defensibility standards, and building business cases that quantify ROI.
Vendor & Standards: Own the vendor strategy: manage the preferred partner program, drive RFP processes, negotiate rate cards and SLAs, conduct performance reviews, and define quality standards for ESI processing, review, and production workflows.
Stakeholder Alignment & Communication: Drive alignment across legal, engineering, and vendor stakeholders with competing priorities; author program narratives and business cases for senior leadership. Mentor team members and contribute to hiring, interview processes, and talent development within the organization.
A day in the life
Your morning might be a program review for a vendor API integration you're managing. By mid-morning you're configuring an AI pilot—tuning recall thresholds on a document review model. After lunch you're drafting a business case for a platform migration, pulling cost and throughput data into a narrative for senior leadership. Late afternoon, a legal hold workflow breaks and you're coordinating the fix across IT and compliance before a preservation deadline. No two days look the same—some weeks are technical delivery, others are vendor negotiations and program roadmaps. You connect the technical reality to the business outcome, and you own both.
About the team
Legal Operations enables Amazon Legal to operate with maximum efficiency, quality, and cost-effectiveness through world-class operational support and technology solutions. Our programs include:
Outside Counsel Management: Building long-term relationships with outside counsel and preferred law firms, including pricing negotiations, budget management, value-added services utilization, diversity tracking, billing, onboarding, and conflict waiver reviews.
eDiscovery: Providing technology-enabled discovery services leveraging AI and advanced analytics for litigation and investigation matters.
Paralegal & Litigation Program Management: Delivering paralegal support and program management expertise to litigation teams.
Legal Infrastructure: Supporting technology infrastructure, systems, and processes including knowledge management, communications, attorney licensing, records management, and CLE programs.
5+ years of program or project management experience
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
5+ years of eDiscovery program management experience including end-to-end ownership
Experience with eDiscovery platforms (Relativity, RelativityOne, Nuix, or equivalent) and the EDRM lifecycle
Experience communicating with customers, technical, regulatory, business teams, and management to collect requirements, describe product features, and technical designs
Experience designing or managing system integrations, data pipelines, or platform migrations
Experience building programs from scratch in ambiguous environments with minimal precedent
Hands-on experience evaluating or deploying AI/ML tools in a legal or compliance context—TAR, predictive coding, NLP classification, or generative AI
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, SEATTLE - 115,600.00 - 160,000.00 USD annually
