Key job responsibilities
On-going generation and creation of reporting.
Analyzing data to outline any reasons for under/over performance and take actions to improve performance.
Support the delivery of productivity targets for all KPI's
Ensure accurate recording and reporting of metrics.
Performing updates and acting as an SME on workflow tools.
Work closely with leadership to identify “hot spots” and take appropriate actions to minimize any impacts.
Communicate and interact effectively with operations and support functions to provide internal customers with information/data needs in a timely manner.
Evaluate and implement opportunities for improving workflow processes and automation of processes. (Using Excel VBA or in any other tool)
Raise awareness to any areas for development or recognition.
Maintain accurate local workforce management data.
Convert all excel reporting to tool (Power BI, Quick sight, SQL, Tableau etc).
A day in the life
Typically begins the day by reviewing and analyzing data to track key performance indicators and identify trends. They collaborate with various departments to gather information and ensure accurate reporting, while also preparing and presenting reports to stakeholders to inform decision-making processes. Additionally, they may oversee the development and implementation of reporting systems and processes to streamline operations and improve efficiency.
2+ years of program or project management experience
Bachelor's degree or equivalent
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Knowledge of SQL
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
