Operational Excellence & Process Improvement
Identify pain points and opportunities for process optimization within dark store operations
Drive continuous improvement initiatives using data-driven decision-making and root cause analysis
Implement best practices and standardized processes to support scalability
Manage Business Continuity Plan (BCP) situations and develop mitigation strategies
Data Analysis & Reporting
Use data and metrics to drive improvements and measure program success
Conduct deep dives into operational metrics to identify trends and areas for improvement
Create executive-level reports and presentations for senior leadership
Track and report on Key Performance Indicators (KPIs) relevant to program objectives
Launch & Scale Management
Support new marketplace and dark store launches, coordinating with multiple teams
Manage launch readiness activities including resource onboarding, fund transfers, and team coordination
Document learnings from launches and scale initiatives to enrich organizational knowledge
Drive strategic change across broader operations teams
Basic Qualifications
Bachelor's degree or 5+ years of relevant professional experience
3+ years of program or project management experience
Strong analytical and quantitative skills with experience in data collection and root cause analysis
2-3 years of experience managing or participating in projects with multiple stakeholders
Proficiency with MS Office Professional Suite, including intermediate to advanced Excel skills (Pivot Tables, VLookUps)
Experience using data and metrics to determine and drive improvements
Experience working cross-functionally with tech and non-tech teams
Preferred Qualifications
Experience in operations, logistics, supply chain management, or retail/e-commerce environments
Lean Six Sigma certification or experience with process improvement methodologies (Kaizen, Six Sigma)
PMP or similar project management certification
Experience with SQL, data visualization tools (Tableau), or business intelligence platforms
Experience in fast-paced, ambiguous environments requiring independent decision-making
Strong written and verbal communication skills with ability to influence senior leadership
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
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