Key job responsibilities
Design and build proof of concept experiments that best describe the quality (performance and ease of use) of the customer experiences of AWS products and services
Collaborate with engineering and science teams to build products and processes for efficient performance evaluations of AWS services
Develop roadmap for evaluations by synthesizing AWS product plans, customer needs, and industry trends
Own entire evaluation lifecycle from scoping, to execution, to delivery of findings and recommendations on CX of AWS products to AWS leadership through crisp narratives
Continuously absorb and share knowledge about the latest product and scientific developments relevant to AWS/cloud space with a focus on AI services, and AI applications
A day in the life
Depending on the stage of the study that you own, you may
Do exploratory research to understand industry trends and customer use cases. This may involve learning new areas, talking to experts across science/ engineering/ solution architects/ sales, customers etc.
Build the customer use case using AWS or other required cloud services to evaluate the customer experience and performance.
Work with engineering and science teams, as needed to build new CX evaluation capabilities.
Consolidate your insights in crisp narratives for AWS product leadership, influencing the product roadmap and helping to remove CX pain points.
Continuous learning is always a constant.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our team offers high quality work that drives significant customer impact with good work life harmony.
4+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience
Bachelor's degree
Knowledge of agile product development and life-cycle management process
Experience leading cross-functional teams to deliver products and online services on tight deadlines
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 129,200.00 - 174,800.00 USD annually
