Basic qualifications
Bachelor’s degree (preferably in Engineering or Business)
1+ year of experience in data-driven business operations processes – Business Process Outsourcing, Operations processes
Advanced computer literacy in Microsoft Office applications, especially MS Excel
Attention to detail and capability to work on multiple processes.
Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience
Excellent analytical, problem solving and logical reasoning skills
Excellent communication skills in written and oral English with the ability to converse in a professional and mature manner.
Interest in e-Commerce/Online business
Passion for innovation, automation and operational excellence
Preferred qualifications
Database management and data analysis experience, including knowledge of SQL querying
Knowledge of basic Programming Languages like Python, VB, HTML, XML feeds,
Ability to write macros in MS Excel aimed at improving processes
Key job responsibilities
Fulfil incoming requests following set Standard Operating Procedures (SOPs) and adhering to Service Level Agreements (SLAs)
Maintain defined quality standards.
Provide ideas, collaborate across internal teams and stakeholders for process improvement projects.
A day in the life
A day in the life of a Sr Compliance Associate: You follow the SOP, feedback and guidance provided to ensure incoming requests are fulfilled with optimal productivity, assured quality, and within set SLAs. You support the team and organization in various projects.
Internal job description
Loop competencies
1+ years of data-driven business operations processes experience
Bachelor's degree
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
Experience with Excel
Knowledge of consumer product compliance processes and regulations
Experience in regulatory compliance management with government agencies
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