Conduct dive deeps to identify root causes of gaps impacting customer experience
Communicate results and recommendations to senior leadership with a customer-backwards focus
Key job responsibilities
Lead PMO for External Fulfillment initiatives, managing timelines, dependencies, and deliverables across multiple workstreams
Drive cost and speed-related projects in partnership with internal and external teams, ensuring alignment with business goals
Perform data analysis to generate actionable insights that support strategic and operational decision-making
Design and build new key metrics and data bridges to track progress toward primary goals
Manage External Fulfillment performance, identifying opportunities for improvement and driving action plans with stakeholders
Work with large volumes of data and big data tools in a highly complex business environment
Conduct dive deeps to identify root causes of gaps impacting customer experience
Communicate results and recommendations to senior leadership with a customer-backwards focus
A day in the life
Review cost, speed, and accuracy dashboards using SQL and Excel
Lead cross-functional stand-ups to track project timelines and dependencies
Dive deep into performance gaps using large datasets to find root causes
Build data bridges and new metrics tied to the team's primary goals
Partner with external fulfillment providers on scorecards and action plans
Present customer-backwards insights and recommendations to senior leadership
Align stakeholders across multiple levels using data to influence decisions
Manage PMO workstreams end to end, ensuring on-time delivery
About the team
Amazon is one of the most innovative companies in the world, and we are looking for curious, driven individuals who think big and want to help shape the future. At Amazon, you will grow into the high-impact professional you know you're ready to be. Every day brings new challenges, new skills to develop, and continuous personal growth. Join us and help define tomorrow.
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Experience in English-language communication skills, both written and verbal
Speak, write, and read fluently in Spanish
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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