Key job responsibilities
Design and deliver systems and automation that scale Prime Video's Live OTT delivery and 24/7 linear operations
Own the operational health of device automation and monitoring systems — identify resilience risks and deliver solutions that eliminate them
Improve monitoring capabilities and system reliability, reducing manual operational load across the team
Define and maintain operational metrics and service level objectives, with alarming based on service health
Drive resolution of difficult performance, reliability, and availability issues, leaving systems better than you found them
Partner with adjacent Live Ops engineering teams to improve how systems interact and integrate
A day in the life
Your morning starts by reviewing operational dashboards and alerts, ensuring live services are healthy. When issues arise—latency spikes, availability drops—you collaborate with the team to diagnose and resolve them quickly.
Mid-morning shifts to development: enhancing automation scripts, improving device monitoring workflows, and testing changes in staging environments to reduce manual intervention during live events.
Afternoons bring cross-team collaboration—troubleshooting priority tickets with encoding and operations engineers, deploying fixes before high-profile events go live, and designing monitoring solutions that scale with Prime Video's growing live sports portfolio.
About the team
The Playback Ops Systems Group build and maintain reliable, high performance customer experience monitoring tooling and infrastructure. We take ownership of the end-to-end live monitoring experience -- from a Living Room device, through our encoding and analysis platform, out through to our Live Ops AVOCs (Amazon Video Operation Centres). Our team makes a big impact because nothing is more important to us than delighting our customers, continually earning their trust, and thinking long term. If you crave a sense of ownership, this is the place to be.
Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby
Experience in automating, deploying, and supporting large-scale infrastructure
Experience with Linux/Unix
Experience with CI/CD pipelines build processes
Experience with distributed systems at scale
Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
Experience utilizing AWS cloud solutions in a DevOps environment
Experience establishing metrics for measurement of engineering and operational excellence
Experience in major facilities incident management
Experience in creating process improvements with automation and analysis, or experience working in a large team or fast-paced corporate environment
supporting or automating physical device fleets, encoding appliances, or hardware infrastructure
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
