Every shift brings new challenges. Every decision you make matters. And every improvement you identify raises the security bar for an organisation that refuses to stand still.
Why This Team, Why Now?
You’re joining a developing team of physical security professionals who are building something extraordinary. The PSOC is where operational excellence meets national purpose — where your customer service instincts, your communication skills, and your security expertise converge to protect what matters most. Whether your background is in security operations centres, dispatch, military, or law enforcement, your experience has prepared you for this moment.
This is where careers accelerate, where diverse paths are celebrated, and where the appetite to continuously improve isn’t just welcomed — it’s essential.
Benefits
Learning & Development
AWS training and certification support, access to internal learning platforms.
Health, Income Protection & Life Cover
Amazon subsidises private health insurance premiums, and group salary continuance and life insurance are included at no cost to you.
Military Differential Pay
Australian employees taking defence reserve leave may receive up to 52 weeks of military differential pay to help cover the difference in pay while serving.
Employee Assistance Program
Free, confidential support 24 hours a day, 7 days a week for you and your family — mental health, financial coaching, legal questions, and everyday life events.
Family-Building Benefit
Access to Maven for fertility treatment, adoption support, surrogacy, and parenting coaching.
Amazon Extras & Employee Discount
Cashback and discounts across hundreds of retail, fitness, travel, and lifestyle partners.
Key job responsibilities
You’ll be the operational heartbeat of the AWS Physical Security Operations Centre — the person who turns protocols into protection and intelligence into action.
Protecting Critical Infrastructure in Real Time
Your core mission is incident response. When physical security events threaten AWS infrastructure, associates, or operations, you’re the one who assesses, escalates, and resolves. You’ll monitor physical access control systems with precision, administer access permissions, and ensure only authorised personnel move through our most sensitive spaces.
The Security Ecosystem
You’ll oversee contracted guard forces across the region, ensuring they operate to AWS standards. Your intelligence gathering will feed directly into program-wide notifications that keep teams informed and prepared. When something changes in the threat landscape, you’ll be the one connecting the dots and distributing critical information.
Building the Playbook
You won’t just follow Standard Operating Procedures — you’ll develop them. Your frontline experience will shape how the PSOC operates, creating frameworks that future team members will rely on to protect AWS assets.
Keeping Operations Moving
From triaging trouble tickets to managing internal and external communications, you’ll be the connective tissue between security operations and the broader AWS organisation. You’ll handle incoming queries with professionalism, provide technical support to internal stakeholders, and ensure nothing falls through the cracks.
Every interaction is an opportunity to demonstrate the customer obsession that defines Amazon — and every process you improve raises the bar for the entire program.
At a Glance — Core Responsibilities
Develop and maintain Standard Operating Procedures (SOPs)
Physical access control administration
Monitor physical security systems
Monitor and coordinate a contracted guard force
Incident response — assess, escalate, and resolve physical security events
Intelligence gathering and distributing program-wide notifications
Manage internal and external email and phone communications
Triage trouble tickets and handle incoming queries
Provide technical support to internal stakeholders
A day in the life
Your day begins with a handover that immediately puts you in the picture — active incidents, ongoing monitoring priorities, and intelligence updates from the previous shift. You settle into the PSOC knowing that today, like every day, your vigilance protects critical national infrastructure.
Morning: Eyes On, Systems Active
You scan physical access control systems, reviewing overnight access logs and flagging anomalies. A contractor’s badge triggers an alert — you verify credentials, cross-reference the access request, and resolve it within minutes. Seamless. You check in with the contracted guard force at multiple sites, confirming shift coverage and addressing a scheduling gap before it becomes a vulnerability.
Midday: Intelligence and Communication
An intelligence report lands requiring your analysis. You assess the relevance to AWS operations, draft a program-wide notification, and distribute it to stakeholders who need to act. Between intelligence tasks, you’re managing the inbox — responding to access requests, fielding queries from internal teams, and updating trouble tickets with precision.
Afternoon: Incident Response in Action
An alarm triggers. Your training kicks in — you follow established procedures, coordinate with on-site security, gather information rapidly, and document everything in real time. The incident resolves cleanly because you were prepared, decisive, and thorough. You update the incident report and identify a process improvement that could shave minutes off future response times.
End of Shift: Raising the Bar
Before handover, you draft a recommendation for a new SOP based on today’s observations. You brief the incoming team with clarity and confidence, knowing that your contributions today made the operation stronger than yesterday.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Experience in physical security best practices including application of physical security systems, investigation techniques, management of contract security guards and incident management
Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
3+ years experience in Physical Security Operation Centre monitoring and response.
Experience with physical security control and surveillance systems
Certificate III in Security Operations or equivalent
Acknowledgement of country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
