Key job responsibilities
Own the production health of a portfolio of live partner integrations across the Ads API, Amazon DSP, Amazon Marketing Cloud, and Amazon Marketing Stream — keeping them stable, performing, and current as the platform evolves.
Resolve production issues end to end, from diagnosis to resolution, managing time-to-resolution and preventing recurrence.
Plan and drive migrations and deprecations to completion, keeping integrations on supported patterns with no disruption to live traffic.
Grow the revenue the integrations you own generate, acting on optimization and expansion opportunities within live implementations.
Run the operational cadence with each partner's engineering team — health reviews, change management, release coordination — against clear reliability and adoption targets.
Coordinate across Partner Development, Amazon Ads product, and engineering to unblock production issues and drive cross-team fixes to closure.
Translate recurring partner friction into prioritized, evidence-backed product feedback.
Make pragmatic short- vs. long-term trade-offs, escalating with sound judgment to clear blockers.
Represent production health and risk to senior stakeholders through clear written narratives and technical reviews.
Protect proactive capacity, holding reactive load within target so most time goes to durable health, migration, and revenue work.
A day in the life
Customers: partners whose integrations are live — agencies, SaaS platforms, CDPs, SIs, ERPs, Japan — working directly with their engineering teams; advertisers are the end beneficiaries.
Internal stakeholders: Amazon Ads Product & Engineering (Ads API, DSP, AMC, Stream), PDMs, Solutions Architects, pod manager and peer PTMs.
Problems solved: keeps live integrations stable as the platform evolves; drives migrations off deprecated patterns without disrupting traffic; resolves production issues before they stall adoption; turns recurring friction into product feedback; grows revenue from live implementations.
Daily: monitor portfolio health, run partner technical cadences, drive issue resolution and migrations, escalate defects, report production health.
About the team
The Amazon Ads Partner Solutions team enables partners to build and scale innovative advertising technology solutions. Working with customer data platforms, systems integrators, agency holding companies, independent agencies, ad servers, and retail media platforms, this global team designs and delivers technical solutions that drive partner success. The team combines deep advertising technology expertise with Amazon's latest capabilities, including AI-driven features, to help partners build scalable, secure, and performant solutions. Through technical leadership and close collaboration with product teams, they influence both partner solutions and Amazon Ads product development, driving innovation across the advertising ecosystem.
Experience analyzing and troubleshooting RESTful web API calls, or experience in development or technical support
Experience in scripting for automation (e.g. Python) and advanced SQL skills.
Experience writing technical documents, project plans and progress reports to leadership and to stakeholders
3+ years of technical work experience, or Bachelor's degree in an advanced technical program
Speak, write, and read fluently in English, and have the ability to take direction in English
5+ years in a technical, customer-facing role supporting software or API-based product integrations.
Experience with and deep understanding of advertising technologies (i.e., ad server, DSP)
Experience leading cross-functional teams to deliver products and projects on tight deadlines
Experience in production, monitoring and metrics reporting
Experience operating or supporting AI/GenAI-enabled integrations — e.g., LLM-powered features, agentic workflows, or AI-driven reporting — in production.
Experience using AI tools to accelerate operational work (issue triage, diagnostics, documentation).
Experience supporting enterprise partners such as agency holding companies, CDPs, systems integrators, or third-party ad servers.
Familiarity with privacy-safe data patterns (clean rooms, 1P data).
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
