Key job responsibilities
Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported.
Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintain accurate documentation of HR processes and employee interactions.
Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters. Handle sensitive information with discretion and professionalism.
Assist in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement activities. Support issue tracking and follow-up, partnering with senior PXT team members to drive resolutions and improvements in employee experience.
Coach frontline leaders on behaviors that impact engagement and retention. Reinforce expectations and guide leaders in selecting and effectively utilizing available tools to improve team communication, recognition, and performance conversations.
Support managers in performance management by coaching on setting clear expectations, delivering timely feedback, and documenting performance conversations. Help managers address root causes of performance issues and reinforce consistent use of PXT tools and processes.
Assist with internal investigations, including gathering facts, reviewing documentation, and understanding root cause analysis. Learn from senior PXT partners how to uphold fairness, confidentiality, and compliance throughout the process.
Support the execution of site-level engagement, communication, and culture-building initiatives. Coordinate logistics, gather feedback, and monitor effectiveness.
Learn to track and summarize PXT-related data (e.g., attrition/attendance trends, hiring data, employee sentiment). Help prepare insights for site reviews or team discussions.
Promote the use of self-service tools to resolve routine employee and manager questions. Help identify recurring gaps and escalate opportunities to improve tool usability or adoption.
A day in the life
A typical day involves balancing standard work execution with responsive employee support. You'll maintain consistent presence on the operations floor, engaging directly with hourly employees and partnering with leaders to address concerns and drive engagement initiatives. Operating under the guidance of senior team members, you'll execute core HR processes while ensuring quality service delivery.
Through data tools and HR technologies, you'll assist in tracking metrics and identifying trends, while developing your ability to build trust through personal interaction. You'll support employee engagement activities, help coordinate feedback channels, and assist in coaching and development of others. When complex issues arise, you'll seek guidance from senior team members, learning to navigate challenging situations while developing sound judgment.
Success in this role comes from maintaining organized routines, demonstrating strong follow-through, and building effective partnerships with both the PXT team and operations leaders. This role requires excellent organizational skills and the ability to thrive in a fast-paced environment where no two days are the same.
Bachelor's degree
Speak, write, and read fluently in English
Knowledge of Microsoft Office including Outlook, Word, and Excel
Experience working with and protecting confidential and sensitive HR information
Bachelor's degree in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
Experience analyzing HR metrics and using data insights to drive business decisions
Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
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