The Customer Fulfillment (CF) Amazon Customer Excellence System (ACES) Outbound team is looking for a committed Process & Systems Engineer (PSE) with a strong record of achieving results to own and drive continuous improvement, process standardization, and operational excellence across Outbound operations. This role will partner with site leadership and cross-functional teams to deliver measurable improvements in safety, quality, productivity, and cost within the Outbound network.
Key job responsibilities
Own end-to-end process improvement initiatives across Outbound functions, leveraging Lean Six Sigma methodology and data-driven analysis.
Establish and maintain benchmarking standards, setting network-level rates and driving process sustainability and standardization across multiple sites.
Partner with Operations, Engineering, and Technology teams to identify network-level opportunities, eliminate process variation, and deploy scalable solutions.
Drive stakeholder development by building continuous improvement culture, developing SMEs, and coaching site leadership on CI tools and methodologies.
Lead cross-functional projects end-to-end, including scoping, chartering, executing, and sustaining improvements with measurable business impact.
Analyze operational data to identify root causes of performance gaps, develop actionable insights, and implement corrective actions.
Support technology deployment and automation initiatives to improve Outbound efficiency and reduce defects.
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Create and maintain standard work documentation, SOPs, and best practices for Outbound processes.
Influence senior leadership through data-driven recommendations and strategic program updates (WBR, MBR, QBR).
5+ years of industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment experience
Experience with Six Sigma tools and Lean techniques, or experience in similar environments
Experience leading cross-functional projects and implementing strategic initiatives
Bachelor's degree or equivalent
Experience in English-language communication skills, both written and verbal
Bachelor's degree or equivalent in Engineering, Operations, Supply Chain or a related field
Experience communicating effectively with senior leadership
Experience with data and analysis tools including Microsoft Excel and SQL
Master's degree in Engineering, MBA, or related field.
Experience in Amazon Fulfillment Center operations or similar high-volume distribution environments.
Experience managing programs across multiple sites or network-level scope.
Knowledge of labor planning, capacity modeling, and workforce management.
Experience with project management tools and methodologies.
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