3-Lead the Daily/Previous Day Business Review, working with Operations, Transportation, DSP/EDSP, and support teams to identify performance gaps, conduct root-cause analysis, and drive sustainable corrective actions.
4-Conduct regular Gemba walks across loadout and on-road operations to identify process gaps, safety risks, and execution opportunities, and ensure timely closure of corrective actions.
6-Own and continuously improve key On-the-Road performance metrics, including delivery productivity, route execution, delivery speed, capacity utilization, and on-time performance.
7-Monitor and improve on-road quality and customer experience metrics, including Delivery Success, Delivered DEA, FDDS, DNR, and other relevant Last Mile quality indicators.
8-Monitor daily capacity versus demand, identify emerging capacity and fleet constraints, and work with Labor Planning and Transportation teams to secure the required resources and mitigate operational risks.
9-Support new program launches, peak planning, and network changes by assessing OTR capacity requirements, transportation readiness, operational risks, and execution plans across Egypt.
2+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
1+ years of performance metrics, process improvement or lean techniques experience
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