Amazon is a global leader in e-commerce and cloud computing, headquartered in Seattle, Washington. Since its inception in 1995, Amazon has strived to be the world's most customer-centric company, catering to a global customer base, which includes not only consumers but also our sellers and vendors (selling partners). Our platform empowers
world-class retail brands and individual sellers to increase sales and reach new customers.
The Process Associate (Level 3) executes defined workflows in an SOP-driven environment, ensuring tasks are completed accurately, consistently, and within SLA timelines. The role requires strict adherence to standard operating procedures, with a focus on quality, productivity, and compliance.
The role operates in a fast-paced environment and requires a self-starter with strong attention to detail and analytical rigor. The candidate should be able to work effectively across teams, partners, and leadership, using data to drive clear and structured communication. The role also requires the ability to independently identify and resolve issues with minimal guidance.
Key job responsibilities
Execute tasks in line with defined SOPs, ensuring accuracy and turn around time adherence
Perform input validations and follow checklists to ensure completeness of outputs
Identify and flag defects, exceptions, and SOP gaps to relevant stakeholders
Maintain process compliance and documentation standards
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Support volume spikes and task transitions based on business needs
Navigate internal tools and use MS Office (especially Excel) to track, analyze, and manage data workflows
Make sound decisions when handling ambiguous or incomplete information
Adapt to changing priorities, volume spikes, and task transitions without impacting metrics
Participate in training and cross-skilling across multiple tasks
Identify operational challenges and recommend improvements, including automation and process enhancements
Work in rotational shifts within a 24/7 environment with weekly offs on any two days
Bachelor's degree
Communication Skills: Strong verbal and written English communication skills
0-5 years of work experience.
Strong attention to detail and ability to follow structured instructions
Analytical and problem-solving skills
Ability to manage repetitive tasks across different workflows with high accuracy
Experience in operations or SOP-driven environments
Familiarity with quality metrics and audit processes
Ability to handle multiple tasks with quick turnaround times
Technical Skills: Proficiency in MS Excel. Knowledge of VBA, SQL, and Data Warehousing is a plus.
Key Metrics: Productivity (TPH/Output per hour), Quality/Error Rate, SLA/TAT adherence, SOP compliance
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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