Key job responsibilities
Define and execute work required for standard and non-standard studio operations functions across photography bays, video stages, Content Creators projects and Gen-AI based content creations.
Coordinate daily studio operational readiness—resolving scheduling conflicts, optimizing utilization, and ensuring all areas are prepared for production
Independently address root causes of operational problems in production workstreams, troubleshooting without predefined procedures when necessary
Work closely with Gen-AI tools and systems,
: Provide data analysis using upstream and downstream metrics (including supply chain and fulfillment data) to inform operational decisions
: Support production operations by coordinating resources, equipment, and studio readiness, and by optimizing turnovers between shoots to maximize stage utilization
: Track and report on key studio operational metrics, flagging capacity risks and opportunities to leadership with data-driven analysis
: Create plans to eliminate operational backlogs in a timely fashion, learning to anticipate and mitigate backlogs before they arise
: Manage non-standard intake mechanisms and processes, including ambiguous imaging requests requiring judgment and prioritization
: Create plans to eliminate operational backlogs in a timely fashion, learning to anticipate and mitigate backlogs before they arise
Own and maintain process documentation including SOPs and operational playbooks to facilitate onboarding and process adoption across teams
Drive automation and process improvement of studio workflows and operations using macros, Python, and Gen-AI tools;
Partner with global teams to launch, refine, and roll out new studio tools on-site.
Train part-time team members and contingent workforce on operational procedures, equipment protocols, and studio standards
Coordinate with Facilities, IT, Security, and upstream/downstream teams to resolve studio infrastructure issues proactively
About the team
eShop Studio Japan is part of a global creative network with five hub studios in Barcelona, New York, London, New Delhi, and Tokyo—producing photography, videography, and emerging-format content at scale for millions of Amazon customers. Our Tokyo team is a fast-moving group of producers, art directors, stylists, videographers, and technologists who create high-quality visual content across fashion, beauty, lifestyle, and consumer electronics for both global and local brands. We blend traditional creative craft with the latest technology—including Virtual Production stages, AI-driven workflows, and 3D capture systems—to push the boundaries of what's possible in e-commerce content. We value operational excellence, creative innovation, and a culture where every team member has the opportunity to do their best work. If you thrive in a studio environment where no two days are the same and bold ideas are welcome, this is the team for you.
4+ years of experience in studio operations, production coordination, or facilities management
Experience coordinating cross-functional inputs, meeting deadlines, and managing competing priorities in a fast-paced environment
Experience troubleshooting operational issues independently without predefined procedures
Experience with process documentation, SOP creation, and operational playbook development
Experience with data analysis and metrics reporting using Microsoft Office tools (Excel, Word, PowerPoint) and Gen-AI tools
Strong analytical skills and attention to detail with effective communication abilities
Business-level proficiency in both English and Japanese (written and verbal)
Ability to work on-site full-time in a studio environment
Experience in a photo, video, or content production environment
Experience in project management, performance tracking and analysis for contents/crative assets production
Experience with process improvement initiatives or operational excellence methodologies
Understanding of purchase order processes, cost tracking, or basic financial operations
Knowledge of upstream/downstream supply chain and fulfillment metrics
Comfort working across international teams and time zones
Experience handling ambiguous requests requiring judgment and prioritization
Experience training or onboarding team members on operational procedures
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
