Execute tasks with a high degree of attention to detail
Respond to escalations quickly with a strong sense of urgency
Apply departmental resources, policies, and procedures to resolve issues accurately
Communicate clearly in writing and verbally with teammates, management, and field operators (customer)
Prioritize the most important tasks appropriately
Navigate multiple systems and programs to deep dive issues (e.g., scheduling platforms, Slack, Excel)
Proactively flag system and process issues to management
Fulfill all required job functions as assigned
A day in the life
Roles within the team will vary and may include some or all duties below:
1.Monitor communication tools for potential scheduling escalations (i.e. Slack/SIM)
Investigate scheduling escalations utilizing a set of process paths to determine which steps (if any) must be taken
2.Process paths can include sending communications to employees, posting new shifts, communicating with field managers, etc.
3.Provide communications to associates regarding how/when to operate tools
4.Follow up on pending issues
5.Provide teammates with a detail of what pending issues still require support
6.Communicate with managers and leadership on staffing status, escalations, and operational needs
7.Utilize Excel, Slack, and similar platforms to perform daily functions
8. All other duties as assigned
About the team
We strive to offer all-inclusive solutions, including program development and real time assistance. Our Northstar is ensuring our field leaders can get back the bandwidth to focus on the basics of developing their people and ensuring their sites offer exceptional customer service. Our commitment to this goal drives us to ask the important question of “what’s not working” or “what can work better” and provide the best possible centralized, streamlined, or automated solution.
Speak, write, and read fluently in English
Experience communicating with a wide range of stakeholders, including colleagues and leadership, or experience in an operational role
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, FL, Tampa - 20.52 - 29.18 USD hourly
USA, TN, Nashville - 18.46 - 26.25 USD hourly
USA, VA, FairFax - 20.52 - 29.18 USD hourly
USA, VA, Fairfax - 20.52 - 29.18 USD hourly
USA, WA, Bellevue - 21.58 - 29.18 USD hourly
