Monitor and drive seller-impacting operational tickets and escalations to resolution within defined service levels, flagging anything at risk of breaching its window ahead of time.
Run structured deep dives into seller friction and program attrition: pull and sanity-check the data yourself, form a hypothesis, establish the root cause with transaction-level evidence, identify whether the gap sits with the seller or with Amazon, and recommend a fix.
Review and investigate incoming seller issues and feedback from multiple sources, and route each finding to the right team with a clear owner and next step, leaving nothing open at the end of the week.
Size cost and savings opportunities across marketplaces and fulfillment methods, explaining what the numbers mean rather than passing dashboard output through unchanged.
Build and run recurring operational reports (including automating them where possible) and produce weekly business-review inputs that lead with the headline metric, the week-over-week movement, and the reason for any change.
Gather and analyze seller contacts and feedback to develop seller-experience improvement suggestions, and work with Product Managers on solutions.
Must be open to working on Saturday and Sunday, with any other 2 days of the week off.
1+ years of data-driven business operations processes experience
Bachelor's degree
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
Experience with Excel
Knowledge of consumer product compliance processes and regulations
Experience in regulatory compliance management with government agencies
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