As a member of Managed Service team, this role will be working with our amazing Operation, Database, and Network Engineers to dive in and tackle the hardest technical challenges. The successful candidate will excel in an agile environment while collaborating with some of the smartest people in the industry.
Key job responsibilities
Develop trusting relationship with customers, understanding their business needs and review of service disruptions, monthly/quarterly metrics, and pre-launch planning
Utilize technical skills to investigate complex support cases and technical challenges
A day in the life
See what the team say about their roles
https://emea-resources.awscloud.com/write-your-own-story/meet-joseph-technical-account-manager https://emea-resources.awscloud.com/write-your-own-story/meet-liga-sr-technical-account-manager https://emea-resources.awscloud.com/write-your-own-story/meet-balint-senior-technical-account-manager https://emea-resources.awscloud.com/write-your-own-story/meet-shlomo-senior-technical-account-manager
About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Bachelor's degree in computer science or equivalent
4+ years of network and operating system support experience
4+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
Experience with aspect(s) of security: network, application, security protocols, cryptography, etc.
Experience with Configuration Management Software.
Scripting and / or programming experience with at least one scripting language (PowerShell, Ruby, Python, Bash).
Experience in a DevOps team, supporting CI/CD workloads.
Experience configuring, managing or troubleshooting systems of scale (cloud, virtualization, distributed networks, co-location).
Experience in Networking (e.g. Deploying and troubleshooting LAN, VPN, Firewalls, TCP/IP etc.).
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 95,600.00 - 160,000.00 USD annually
