Key job responsibilities
Network Operations Support & Execution
Support the OISL Network Operations strategy by contributing to tooling development, automation initiatives, and process improvements
Participate in the NetOps on-call program: contribute to escalation workflows, automated ticketing, runbooks, and incident response
Support operational cadence: assist with metrics reviews, readiness assessments, and capacity planning activities
A day in the life
You review the ticket queue and real-time satellite link health, spot degradation patterns, query telemetry, correlate with constellation changes, and work with Hardware and Embedded Software experts to help root cause issues
You participate in cross-functional syncs on recurring failures, help build automated remediation workflows and ticketing pipelines that eliminate manual triage, contribute to code reviews, maintain on-call runbooks, and identify observability gaps to close.
About the team
The OISL Network Operations team is responsible for the operational monitoring, troubleshooting, and reliability of 10,000+ optical laser links carrying customer traffic across a LEO satellite constellation. We build production-grade software services and tools to automate fault detection, classification, and resolution at scale. Our team operates at the intersection of network operations and software development — monitoring laser link health in real time, automating incident workflows, and driving cross-functional improvements with hardware and software engineering teams.
1+ years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
2+ years of network engineering experience for large-scale networks, including diagnosing network impacting issues
Experience with network monitoring and automation scripting using SQL, Python, or Bash
2+ years of experience with satellite-based telecommunication networking
Hands-on experience working with satellite software defined networking technologies, packet forwarding architectures, and connectivity issues
Experience dealing effectively with partner teams during problem resolution and collaborating efficiently as a team
Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced level
Knowledge of web services, distributed systems, and web application development
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Redmond - 80,200.00 - 130,700.00 USD annually
