This opportunity requires excellent troubleshooting, problem solving, and the ability to succeed in a fast-paced, ambiguous, and technical environment. Ownership of work is extremely important, and candidates should have a proven record of driving operations, process fixes, and strategic initiatives to completion. The ideal candidate is motivated, data-driven, and agile — with strong cross-functional influencing skills and the ability to operate at both strategic and tactical levels.
Key job responsibilities
1. Metrics Ownership: Own and manage Brazil's Network Loss metrics including Transportation Shrinkage, Warehouse Losses, Reimbursements and DPMO across In-Facility, In-Transit, and On-Road segments. Monitor success metrics on a daily/weekly basis through WBRs and MBRs. Deep dive operational data to identify root causes for losses across the network.
2. Product & Process Implementation: Drive product implementation in operations (e.g., URL compliance, TEP expansion, recovery mechanisms, repacking programs, reverse network design) and operational process solutions to eliminate losses. Partner with RoW Products to adapt global solutions to Brazil's context. Manage and expand loss recovery programs including 3P carrier. Track financial impact and drive accountability.
3. Cross-Functional Collaboration: Work with FC Operations, Transportation, Continuous Improvement, Quality, Loss Prevention, Finance to build visibility on loss themes, set up mitigation plans.
4. Reverse Logistics & ReLo Center: Support the design and operationalization of Brazil's Reverse Logistics (ReLo) Center, driving improvements in undeliverable grading, sellable yield, and recommerce recovery rates.
5. Standardization & Governance: Improve operational processes by standardizing metrics, SOPs, and governance mechanisms across Brazil's FC and transportation network.
6. Stakeholder Communication: Communicate results, risks, and strategic recommendations to senior leadership through structured mechanisms including WBRs, MBRs, and STL syncs.
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience in program or project management
Experience in supply chain
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Experience leading process improvements
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