Key job responsibilities
Operational Execution
Own capacity restoration outcomes for assigned network segments, driving TTR reduction and backlog elimination.
Lead complex, multi-party troubleshooting for link and device failures spanning carriers, colocations, and internal teams.
Participate in war rooms for critical events breaching container or region SLA thresholds.
Participate in on-call rotations for follow-the-sun coverage.
Process and Operations Improvement
Define and improve operational processes and runbooks for restoration workflows.
Analyze restoration metrics (TTR, backlog depth, network health score impact) to identify trends and drive improvements.
Drive vendor accountability for carrier and colocation-related restoration delays.
Cross-Team Collaboration
Partner with Topology Engineering, Capacity Engineering, and fabric engineering teams to address systemic issues.
Represent Capacity Restoration Team in cross-organizational reviews and operational planning.
Mentorship and Development
Mentor and develop Network Engineers, providing technical guidance and review.
Contribute to hiring loops and technical assessments.
A day in the life
Lead complex capacity restoration events involving multiple network layers and cross-region links.
Drive root-cause analysis and develop remediation plans for recurring failures.
Improve operational processes, runbooks, and escalation procedures based on observed patterns.
Mentor engineers and conduct knowledge transfer sessions.
Coordinate with engineering teams on platform readiness and design validation.
Drive vendor and carrier accountability for restoration delays.
Represent Capacity Restoration Team in cross-organizational reviews and operational planning.
Participate in war rooms for major events breaching container or region SLA thresholds.
About the team
The Capacity Restoration Team (CRT) sits within Backbone, Enterprise, Regional Engineering (BERE) organization. Our mission is to own end-to-end restoration of out-of-service inter-metro and intra-metro network capacity.
CRT reduces operational backlog, improves network health monitoring systems, and drives time-to-remediate (TTR) down. Today, a significant network capacity is out of service at any given time. The operational workload is capacity related and heavily manual and we are building the team and automation to change that.
We operate across Seattle, Dublin, Hyderabad, and Sydney for follow-the-sun coverage. CRT acts as the connective layer between Engineering, Operations, Tooling, and Software teams.
ABOUT AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
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Inclusive Team Culture
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Mentorship and Career growth
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Experience driving improvement programs in the operations, engineering and support fields
Experience working in a Linux/Unix environment
Bachelor's degree or above in computer science, electrical engineering, or related field
5+ years of computer networking experience
Experience troubleshooting and debugging technical systems, or experience in managing and troublshooting network
Experience with BGP, OSPF, or IS-IS in large-scale network environments.
Experience in managing critical operational processes, with SLA responsibility
Experience mentoring or training the engineering community on complex technical issues
1+ years of fiber handling and fiber installation processes experience, or experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies
CCNA or equivalent level networking certification, or Bachelor's degree
Experience with network performance analysis (TCP tuning, ECMP, traffic engineering).
Experience with carrier coordination and maintenance management.
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